This post is inspired by a Facebook status that SEER Interactive posted recently. We asked what type of content our fans would like to see next on our blog.
Luckily SEER was able to address our fans’ requests. If I was a search marketing company, and happened to catch this post, you bet your ass I’d be sending this out ASAP to my team. I’d see if we could drum up some kickass content, that addresses what our competitor’s audience was asking for, and publish it before our competitor could say boo. Then I’d send a respectful nudge to Sally so and so to let her know that we were listening to her needs, and had our team try to help her out. This is even easier if you already have the content your competition’s audience is requesting.
An example where this could have worked out swimmingly:
I’ve been a very loyal user of the music streaming service, Rdio, for the last year. I tell people about it every chance I get. They even sent me a tote bag just for asking on Twitter. However, the more people that join Spotify, the harder it becomes for me to seamlessly share music with my friends, and I have been considering switching for this sole reason.
I wailed a cry for help, and neither company was listening. If they were, circumstances might be different, and they could have gained a loyal fan/kept their current user happy.
If Rdio or Spotify were monitoring their social mentions, one of them easily could have jumped into the conversation to try and address my needs.
And no… I haven’t switched to Spotify yet. Much like a tumultuous romantic relationship, I may not like Rdio right now, but I still love them. Le sigh.
An example where this DID work out swimmingly:
Granted, I did not buy a backpack from MEC, because I would prefer to spend $200 on 20 pitchers of margaritas, or a dog, or a bike, or 40 messages written in exotic Indian spices. BUT, I am now aware of their brand, I appreciate the fact that they were listening, and I am much more likely to purchase from them when I’m ready to spend $200 on a backpack.
To help find mentions of your brand, RavenTool’s Courtney Sieter gave a great presentation at Social Media Explorer’s “Go To Explore” conference about listening to your audience called The Art of Being Interested. She outlines a ton of ways to monitor mentions, analyze fans and users, and measure effectiveness.
If you want to ask your audience what they want, but don’t want to risk your competitors hearing, just try asking on Google+. #SEOhumor
Listen to what your competitor’s audience wants. Provide them with what your competitor can’t do, hasn’t done, or won’t do.